Shipping & Returns
Botánica products from Seller, Lola Venado/Xantico House, are shipped via USPS from Sacramento, CA, USA. Efforts are made to ship within a week of ordering. Please allow time for the processing and transit of orders. Limited international orders are currently accepted, including to Canada and Mexico. All sales are final of these limited, small batch, handcrafted products. Please submit any inquiries of concerns prior to purchasing/receiving these products. Buyers/recipients are solely responsible for ensuring receipt of these products is in compliance with the laws of their country, state or province. Buyer is responsible for any duties or taxes. Seller is not responsible for lost/stolen packages. Claims must be made through usps.com or a local post office.
This website (“Site”), lolavenado.com, and all related websites, and other provided content (including digital, audio, visual, and written materials), is intended to provide information for entertainment and educational purposes only. The Author/Publisher, Lola Venado, is not engaged in rendering medical, legal, financial, or professional counseling services.
By using this Site, and all related websites and content, you agree to be bound by these Terms and to use this Site in accordance with these Terms and any additional terms and conditions that may apply to specific sections of this Site or to products and services available through this Site.
Accessing this Site, in any manner, constitutes use of this Site and your agreement to be bound by these Terms. The Author/Publisher reserves the right to change these Terms of Service or to impose new conditions on the use of this Site. By continuing to use the Site after any revisions are posted, you accept the Terms, as modified.
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents to use this Site.
This Site, and all the materials available on this Site, are the property of Author/Publisher Lola Venado, or other party as indicated, and are protected by copyright, trademark, and other intellectual property laws. This Site is provided solely for your personal non-commercial use. You may not use this Site or any of the content provided through this Site in a manner that constitutes an infringement of the rights of the Author/Publisher. More specifically, unless explicitly authorized in these Terms or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from this or Site. You may, on occasion, download and/or print one copy of individual pages of this Site for your personal, non-commercial use, provided you keep all copyright and other proprietary notices intact.
The Author/Publisher has made efforts to ensure all content provided is accurate. However, it is intended to only be used as a guide, and cannot be guaranteed to be free of error. All content is provided “as is”. The Author/Publisher assumes no liability nor responsibility to any entity, person, their heirs, or agents, with respect to any loss or damage related directly or indirectly to the information on this Site or other related content. No warranties of any kind, express or implied, are made. The Author/Publisher will provide no remedy for indirect, consequential, punitive or incidental damages arising from this Site or other related content (including services and products outlined below), including such from negligence, strict liability, or breach of warranty or contract, even after notice of the possibility of such damages.
The Author/Publisher may provide quoted content and/or links to other Sites maintained by third parties. The sharing of this content or linking to such third-party sites does not imply an endorsement or sponsorship of such Sites, or the information, products or services offered on or through those Sites.
Energy work (e.g. Reiki, limpia) sessions and intuitive readings (which may include tarot/oracle cards, herbs, and stones) are not to be construed as predictive or psychic. No part of any services by the Provider, Lola Venado, should be misconstrued as medical or mental health advice. These services are intended for entertainment and educational purposes only and are not intended to treat, cure, diagnose, or prevent any disease or other condition. When you, the Client, agree to engage in any services with the Provider, you acknowledge that the Provider is not and does not represent herself to be a medical or mental health professional and shall be held harmless and assumes no liability nor responsibility to the client, their heirs, agents, or any other person or entity with respect to any loss or damage related directly or indirectly to the client receiving such services.
Botánica herbal, folk medicine/magic products and statements offered by the Provider, Lola Venado, have not been evaluated by the FDA. These products and statements are not intended to diagnose, treat, cure, or prevent any disease or condition. Folk medicine/magic products and statements are offered with no guarantee of outcome and are intended for informational/entertainment/curios purposes only. Please speak with a licensed medical professional if you have a medical issue, need medical treatment, or medical advice. If you have a pre-existing condition, are pregnant and/or breastfeeding, taking pharmaceutical medication(s), or are at-risk for any reason, speak to your licensed health care provider before introducing any herbal products into your regimen. By receiving any of these products/statements from the Provider you agree that the Provider shall be held harmless and assumes no liability nor responsibility to any entity, person, their heirs, or agents with respect to any loss or damage related directly or indirectly to receiving such products/statements.
All services provided are confidential. However, if there is reason to believe that you, the Client, may be at imminent risk of harm to yourself or to others, then the contents of your session/reading may be disclosed to professional third parties on a need-to-know basis for the sole purpose of preventing risk of harm. Your personal information may also be shared if the Provider is compelled to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information the Provider may have received.
When you make a purchase or attempt to make a purchase through this Site, certain information is collected from you, including your name, billing address, shipping address, payment information (including debit/credit card numbers) email address, and phone number, this information is required by third party payment processors such as Square or Apple Pay. Their general privacy policies may be viewed here https://squareup.com/us/en/legal/general/privacy-no-account, https://support.apple.com/en-us/HT203027.
All sensitive/credit/debit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted. This Site, and the Owner, Lola Venado, does not store or have access to viewing provided debit/credit card numbers. Except as required to complete a purchase or comply with applicable laws and regulations, this Site and Owner does not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
-January 22, 2019-